Contact information

The Small Plot is a trading name of Scale Media LLC, a limited liability company registered in the State of Wyoming, United States. Every order placed on this store is fulfilled by, and every contract of sale is with, that company.

How to reach us

Email: support@thesmallplot.com
Phone: +1 (870) 345-0042
Support hours: Monday to Friday, 9:00am–5:00pm Eastern Time
Response time: within one business day

Email reaches us fastest and gives us your order details in writing. If you are contacting us about an existing order, include your order number and we will usually resolve it in a single reply.

Registered address

Scale Media LLC
1621 Central Ave
Cheyenne, WY 82001
United States

This is our registered business address for legal and correspondence purposes. It is not a returns address. Please do not send items here. Request a return first and we will send you the correct address.

What to contact us about

Order status and tracking — try Track My Order first, it answers most questions instantly.
Returns, exchanges and refunds — email with your order number to start a return.
Damaged or broken on arrival — email a photo within 7 days and we replace or refund in full. Ceramic and stoneware occasionally do not survive the journey, and that is on us.
Which piece suits my room — genuinely, ask. Describe the space and the light and we will tell you honestly whether a piece will work in it.
Changes to an order — email within 12 hours and we can still catch it before dispatch.
Privacy requests — email with "Privacy" in the subject line.
Wholesale and partnerships — same address, we will route it internally.