Free standard shipping over $50
Standard shipping is free on US orders over $50. Under $50 it is a flat $6.95, shown at checkout before you pay. Expedited and international rates are calculated at checkout.
Processing time
Orders are picked and packed within 1–2 business days, Monday to Friday. You get an order confirmation immediately, and a second email with the carrier and tracking number the moment the parcel leaves the warehouse.
Orders placed on a weekend or a US public holiday begin processing the next business day.
Delivery estimates
- Standard (US): 4–8 business days
- Expedited (US): 2–4 business days
- International: 7–16 business days
These are business days after dispatch and exclude the 1–2 day processing window. They are carrier estimates, not guarantees. Weather, customs and peak periods extend them.
Stems ship compressed
Pampas plumes, palm fronds and loose stems are packed flat and compressed so they survive the journey. They will look squashed when you open the box. That is intended. Shake the plumes out, bend the stems back and they return to full shape in a few minutes. This is not damage and does not need reporting.
Fragile items
Ceramic pots ship double-boxed with moulded pulp inserts. Breakage in transit is rare, but if it happens it is on us: send a photo within 7 days of delivery and we replace the item at no cost, with no return required. Do not send broken ceramics back, the postage costs more than the pot.
Large items
The Silk Palm Tree ships in an oversized box. Domestic shipping is unaffected, but international rates on that item are higher than its weight suggests, because carriers price by volume. The rate shown at checkout is the real one.
Tracking your parcel
Every order ships with tracking. Use our Track My Order page at any time. Tracking usually goes live 24–48 hours after dispatch, once the carrier scans the parcel at its first hub. If tracking has not updated in 5 business days, contact us and we will open a carrier investigation.
Split shipments
Larger orders sometimes ship in more than one parcel, particularly when a palm travels with small items. Each parcel gets its own tracking number and its own email. You are never charged twice for shipping.
Lost or stolen parcels
If tracking shows delivered but the parcel is not with you, check with people at the address and with immediate neighbours first. Carriers sometimes scan a parcel delivered up to 24 hours early. If it still has not appeared, contact us within 7 days of the delivery scan and we will refund or reship at our cost after a carrier investigation.
International orders and customs
Import duties, taxes and customs handling fees may be charged on delivery and are the responsibility of the recipient. These are set by your country, not by us, and are not included in the checkout price. We declare all parcels accurately and cannot mark shipments as gifts or under-declare their value.
Wrong address
Check your shipping address at checkout. Email us within 12 hours of ordering and we can correct it before dispatch. Once a parcel is with the carrier the address is locked. Parcels returned to us as undeliverable can be reshipped at your cost or refunded minus original shipping.
Contact us
The Small Plot — a brand of Scale Media LLC
1621 Central Ave, Cheyenne, WY 82001, United States
Email: support@thesmallplot.com
Phone: +1 (870) 345-0042
Support hours: Monday to Friday, 9:00am–5:00pm Eastern Time. We reply within one business day.