30 days, no argument
If something is not right, you have 30 days from delivery to request a return. The item needs to be unused, in its original packaging, with all parts included.
How to start a return
- Email support@thesmallplot.com with your order number and what you would like to return.
- We reply within one business day with a return address and instructions.
- You ship it back. Once it arrives we inspect it within 2 business days and issue your refund within 3 business days of approval.
Returns are by mail only. We do not operate retail premises and there is no drop-off location. Please do not send anything back before requesting a return, because unannounced parcels cannot be matched to an order.
Shaping is not use
Bending stems, fluffing plumes and setting fronds is what these products are designed for, and doing it does not affect your right to return. Put the piece back in its box roughly as it arrived and that is fine.
Who pays return postage
- We pay when the item is damaged, faulty, incorrect, or never arrived.
- You pay on change-of-mind returns. We do not charge a restocking fee.
Damaged, faulty or incorrect
Email a photo within 7 days of delivery. We replace the item or refund you in full, including original shipping. You do not need to return it and you do not pay return postage. This covers ceramic pots that arrive cracked and stems that arrive genuinely crushed or snapped rather than simply compressed.
What we cannot accept back
- Stems that have been trimmed or cut. Once a wire core is cut the piece cannot be resold, so trimmed stems are final. Bend and test-fit before you reach for the cutters.
- Items that have been planted into, glued, painted or otherwise altered
- Items that have been used outdoors, where stated as indoor only
- Items marked final sale at the time of purchase
- Gift cards
- Anything past 30 days without prior agreement
- Anything returned without an approved return request
Exchanges
We do not swap items in place, because holding stock against an inbound parcel means the item you want may sell in the meantime. The reliable route is a refund plus a fresh order. If you would rather have a direct exchange, say so and we will arrange it, but expect an extra 5–10 business days.
Cancelling an order
Email within 12 hours of ordering and we cancel and refund 100%, including shipping. After that the order is usually already packed, and it becomes a return.
Your statutory rights
Nothing in this policy limits the rights you have under applicable consumer law, including rights relating to goods that are faulty or not as described.
Questions about a return
The Small Plot — a brand of Scale Media LLC
1621 Central Ave, Cheyenne, WY 82001, United States
Email: support@thesmallplot.com
Phone: +1 (870) 345-0042
Support hours: Monday to Friday, 9:00am–5:00pm Eastern Time. We reply within one business day.