This Refund Policy explains when and how The Small Plot issues refunds. It sits alongside our Returns & Exchanges policy, which covers how to physically send something back.
When you are entitled to a refund
- Change of mind. Request a return within 30 days of delivery. Once it arrives back unused and in original packaging, we refund the item price in full. Shaping and bending stems does not count as use.
- Damaged, faulty or incorrect item. Send a photo within 7 days of delivery. We refund in full including original shipping, or send a replacement. No return needed, no return postage.
- Item never arrived. If tracking shows no movement for 15 business days after dispatch, or a parcel is marked delivered but you did not receive it, contact us within 7 days. We refund or reship at our cost after a carrier investigation.
- Order cancelled before dispatch. Cancel within 12 hours of ordering and we refund 100% of what you paid, including shipping.
How refunds are issued
Refunds go back to the original payment method used at checkout. We cannot refund to a different card, a different account, store credit or by bank transfer, because the payment processor requires the reversal to follow the original transaction.
Refund timing
- We inspect the returned item within 2 business days of it arriving.
- We issue the refund within 3 business days of approval.
- Your bank typically posts the funds 3–5 business days after that.
You get an automatic email the moment the refund is issued. If more than 10 business days have passed since that email and you still cannot see the money, contact your bank first, then contact us.
Shipping costs
- Original shipping is refunded when the fault is ours, and when you cancel before dispatch.
- Original shipping is not refunded on change-of-mind returns.
- Return postage on change-of-mind returns is paid by you. We do not charge a restocking fee.
Partial refunds
We may issue a partial refund where an item comes back outside the 30-day window by agreement, or with missing parts, or with damage not caused by us or the carrier. We always contact you before issuing a partial refund rather than doing it silently.
Non-refundable
- Stems that have been trimmed or cut to length
- Items that have been planted into, glued, painted or otherwise altered
- Gift cards
- Items marked final sale at the time of purchase
- Items returned without an approved return request
Sale items
Discounted items are refundable on the same terms as full-price items. The refund is the amount actually paid, not the full retail price.
Chargebacks
If something has gone wrong, contact us before filing a chargeback. We can almost always resolve it faster than your bank can, and a chargeback freezes the order for weeks while it is investigated.
Contact us
The Small Plot — a brand of Scale Media LLC
1621 Central Ave, Cheyenne, WY 82001, United States
Email: support@thesmallplot.com
Phone: +1 (870) 345-0042
Support hours: Monday to Friday, 9:00am–5:00pm Eastern Time. We reply within one business day.